Shipping & Return Policy
How long will it take to receive my order?
Items in stock usually ship within 48 hrs. Arrival time is generally 1 to 5 days. For items not in stock the delivery time is about 3-4 weeks. We will provide an estimated ship date when you place your order. We will send you tracking numbers via e-mail as soon as they are available.
How will you ship my order?
We generally ship FedEx Home Delivery.
What about international delivery?
Our system is set up to automatically accept orders only for the United States. For information on international orders please contact us directly and we’ll be happy to discuss the details.
What if my Icarus Drawing Board arrives damaged?
We pay particular attention to our packaging to reduce the chances of damage during shipping. However, in the event of damage, please save all original packaging and notify us. Damages must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us within 5 days of arrival. Pictures are required in the event of hidden damage. If the product is refused and damage is noted on the delivery receipt we will send a free replacement unit. If a replacement is declined and you would rather cancel your order, we will issue a refund. All refunds are less a 15% restocking fee and actual round trip shipping charges. We are not responsible for any damages not reported within 5 days of arrival.
What is your return policy?
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return it within 30 days of delivery. To return items for a refund please contact us via email or phone for an RMA (Return Merchandise Authorization). All returns are subject to round trip shipping charges and a 15% restocking fee. Returns are only accepted in their original boxes, and must be in a resalable condition.